Legal
Privacy Policy
Auckland Pickleball Centre (“APC”, “we”, “our”, “us”) is committed to protecting your privacy and complying with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your personal information.
1. Information We Collect
We may collect personal information including (but not limited to):
- Full name
- Email address
- Phone number
- Date of birth (for age eligibility)
- Emergency contact details
- Membership and booking history
- Payment-related information (processed securely via third-party providers)
- Photos or videos taken at APC events or facilities
We only collect information that is reasonably necessary to operate our services.
2. How We Collect Information
Information is collected when you:
- Purchase a membership
- Make a booking or register for an event
- Use our website or booking platform (CourtReserve)
- Contact us directly (email, phone, in person)
- Attend APC events or use our facilities
3. How We Use Your Information
Your personal information may be used to:
- Manage memberships and bookings
- Process payments and refunds
- Communicate important information about sessions, events, or changes
- Improve our services and member experience
- Meet legal and regulatory obligations
- Ensure safety and appropriate facility use
We do not sell or rent your personal information.
4. Payment Information
- Payments are processed through secure third-party payment providers.
- APC does not store full credit or debit card details.
5. Disclosure of Information
We may share personal information only:
- With service providers essential to APC operations (e.g. booking, payment, or IT services)
- Where required by law
- To protect the safety of members, staff, or the public
All third parties are required to handle information securely and lawfully.
6. Storage & Security
- Personal information is stored securely in authorised systems.
- Reasonable safeguards are in place to prevent loss, misuse, or unauthorised access.
- Access is limited to authorised APC personnel only.
7. Access & Correction
You have the right to:
- Request access to your personal information
- Request correction of any inaccurate or outdated information
Requests can be made by contacting APC using the details below.
8. Photography & Video
APC may take photos or videos within the facility for:
- Marketing
- Social media
- Promotional material
By entering the facility, you consent to reasonable use of imagery. You may opt out by notifying APC in writing.
9. Cookies & Website Use
Our website uses Google Analytics to:
- Improve website performance
- Understand general usage patterns
Google Analytics sets cookies and sends usage data (such as pages visited, approximate location, and device type) to Google, which processes it on our behalf. This information is used in aggregate and does not identify you personally.
10. Retention of Information
Personal information is retained only as long as:
- Necessary for business or legal purposes
- Required by New Zealand law
11. Changes to This Policy
APC may update this Privacy Policy from time to time. The most current version will always be available on our website.
12. Contact Us
If you have questions, requests, or concerns about your privacy, contact:
Auckland Pickleball Centre
Email: info@aucklandpickleballcentre.com
Address: 6 Clemow Drive, Mt Wellington, Auckland, New Zealand